Who we are

Our website address is: https://www.cooperativeroofers.co.uk.

What personal data we collect and why we collect it

Contact forms

We use contact forms to get in touch with customers that have requested a call back or a reply email. This information is used solely for the purposes of contacting our customers and is not forwarded to any 3rd party. If you wish to have your details removed, you can email us using our contact form to request the removal of the information.

Users may be asked for, as appropriate, name, email address, mailing address, phone number, etc. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers’ utilized and other similar information.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

If you visit a page, an additional cookie will be saved in your browser. This cookie includes no personal data and simply provides a more tailored service for customers. It expires after 1 day.

Analytics

We occasionally use analytics to monitor and improve the performance of our website. The software we use is Matomo Analytics and is hosted locally. This information is not passed to any 3rd party. You can learn more about Matomo Analytics here.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have filled out a contact form on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you provided. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, or security purposes.

Where we send your data

All data is hosted locally by our website and is not transferred anywhere.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you disagree with this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Complaints

If you have a complaint about this Policy or any element of your personal information that we hold, please contact us at the address below. If you are unsatisfied, you have the right to lodge a complaint with the local data protection authority.

Contacting us

Contact details:
Co-Operative Roofers, attention of the owner
11 Bowlers Croft, Basildon, Essex SS14 3DU
Telephone 01268 858487 or email us using the contact form.